Frequently Asked Questions

FAQs About Pontis Fit Telehealth Services

Get quick and clear answers about our telemedicine services, GLP-1 treatments, and how Pontis Fit supports your health journey at sea.

What is Pontis Fit?

Pontis Fit is a telehealth service provider that offers licensed, board-certified doctors to deliver expert care directly to passengers onboard cruise ships.

Who can use Pontis Fit services?

Any passenger on participating cruise ships can book a telehealth
consultation with Pontis Fit during their cruise.

Is this service available while I’m off the ship?

No, Pontis Fit services are only available while you are onboard the ship. Please ensure you book and complete your session during your cruise.

What kind of medical issues can Pontis Fit address?

Pontis Fit specializes in weight loss consultations to determine patient
suitability for therapy with GLP-1 inhibitors such as Wegovy, Ozempic, etc.

Are the doctors licensed and board-certified?

Yes, all Pontis Fit doctors are fully licensed and board-certified specialists in their respective fields.

How do I book a telehealth consultation?

You can book your consultation through Pontis Fit’s online platform. Simply choose a date and time that fits your schedule, and ensure you are onboard during the scheduling and actual consultation.

Do I need to download an app for the telehealth session?

No, there’s no need to download any apps. You’ll receive a confirmation email with a secure link to join the session.

Can I book a consultation at any time?

Yes, you can book a consultation at any time that’s convenient for you, as long as you’re onboard the ship.

How long is a typical consultation?

Most consultations last about 20–30 minutes, depending on your needs.

Can I get prescriptions during the consultation?

Yes, Pontis Fit doctors can prescribe medications, including GLP-1 inhibitors such as Ozempic, Wegovy, Saxenda, and Rybelsus, if appropriate for your health needs.

Can I use my health insurance for this service?

Insurance coverage may vary. Please check with your health insurance.

Are there any additional costs for the telehealth consultation?

Pontis charges a consultation fee, which is listed on our website. Medication pricing is determined by the cruise line, and the passenger should enquire with them for the cosst.

Where can I fill my prescription?

Prescriptions can be filled at the ship’s medical center, often at a discounted rate.

What are GLP-1 inhibitors?

GLP-1 inhibitors are medications designed to support weight loss and improve metabolic health by regulating appetite and blood sugar levels.

How do I receive confirmation of my booking?

After booking your session online, you’ll receive a confirmation email with details on how to join your telehealth session.

What if I miss my consultation?

If you miss your consultation, you can rebook for another available time during your cruise, as long as you are still onboard, you will however be charged for the missed appointement.

Is the service secure and private?

Yes, Pontis Fit’s telehealth platform is fully secure and compliant with privacy standards to ensure your information remains confidential.

What happens if my internet connection is interrupted during the session?

Pontis Fit ensures a seamless experience but will assist you in rescheduling if connectivity issues arise during your session.

How do I know if my cruise ship offers Pontis Fit services?

Visit our website or check with your cruise line before departure to confirm if Pontis Fit services are available on your ship.

Can I use my health insurance for this service?

Insurance coverage may vary. Please check with your health insurance.

Are there any additional costs for the telehealth consultation?

Pontis charges a consultation fee, which is listed on our website. Medication pricing is determined by the cruise line, and the passenger should enquire with them for the cosst.

What happens if my internet connection is interrupted during the session?

Pontis Fit ensures a seamless experience but will assist you in rescheduling if connectivity issues arise during your session.

How do I know if my cruise ship offers Pontis Fit services?

Visit our website or check with your cruise line before departure to confirm if Pontis Fit services are available on your ship.